FAQs

Frequently Asked Questions

1.purchase notes

What should I know before ordering accessories?

Choose accessories based on your needs and the compatibility information on each product page. The RMR Kit includes an RMR adapter plate. If you already have a compatible sight, you may only need the adapter plate.

Can I return an item if it isn’t defective?

Our voluntary return-request window is 15 calendar days after delivery. Change-of-mind items must meet the condition and completeness requirements in our Return & Refund Policy. These voluntary conditions do not restrict statutory withdrawal rights or remedies for faulty goods. EU/EEA and UK consumers with applicable withdrawal rights generally have 14 days to notify us without giving a reason. Contact support@xtra.ltd for instructions and read xtra.ltd/policies/refund-policy.

What should I do if there’s a problem with my order?

Please inspect the product and accessories when they arrive. If you notice a problem, contact our support team through the Contact Us page and include your order number and, if possible, photos or a short video.

Can I disassemble or modify my ATROX?

We recommend using official ATROX accessories and following the product instructions. Damage caused by unauthorized disassembly, modification, or improper use is not covered by the warranty.

Does ATROX come with a warranty?

ATROX includes a 30-day commercial warranty for manufacturing defects. Damage caused by misuse, unauthorised disassembly, modification or improper operation is not covered by this voluntary warranty. These exclusions apply to damage caused by that conduct; using a third-party accessory or following an official assembly guide does not by itself remove mandatory rights. Contact XTRA TECH LIMITED at support@xtra.ltd with your order details and a description of the issue. This commercial warranty is additional to statutory rights and does not limit remedies for faulty or non-conforming goods after 30 days. For Australian customers: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. See our Return & Refund Policy for claims and return-cost arrangements.

Can foam darts be reused?

Inspect darts before every use. Do not use darts that are damaged, deformed, dirty or otherwise unsuitable, and follow the product instructions. Wear appropriate eye protection and use only compatible foam darts. A dart should not be reused merely because it has been used fewer than a particular number of times.

What is the minimum recommended age?

Our recommended user age is 14 and above, with parent or guardian permission and supervision for users under 18 where use is lawful. This recommendation does not override legal purchase, import, possession or use restrictions. Some jurisdictions impose higher minimum ages; UK law restricts sales of imitation firearms to people under 18. Purchasers and users must comply with the rules applicable to the product in their location. Always wear appropriate eye protection and follow the instructions.

What shipping options are available?

Available shipping methods, costs, and estimated delivery times are shown at checkout and may vary by destination.

What’s included with the blaster?

Each blaster includes one magazine and one modular battery. Package contents may vary depending on the bundle you select.

2. About ATROX

What is ATROX?

ATROX is a motorised recreational foam dart blaster with brushless performance features. It launches compatible foam darts and requires responsible use, appropriate eye protection and compliance with the product instructions and local law.

What makes ATROX different from traditional foam dart blasters?

ATROX features a brushless flywheel system, OLED display, removable battery system, multiple firing modes, OTA updates, and modular accessories, delivering a smarter and more customizable experience.

 Is ATROX a toy or a hobby product?

ATROX is intended for recreational foam dart use. Descriptions such as toy or hobby product do not determine its legal classification, which depends on the product and the laws in your location. Check applicable age, import, possession and use restrictions before ordering.

What darts are compatible with ATROX?

Use compatible ATROX foam darts in the specified 36 × 13 mm format and follow the compatibility information in the product instructions. Do not assume every standard foam dart is suitable. Do not use hard, metallic, modified, damaged or incompatible projectiles. Always wear appropriate eye protection.

Is ATROX safe?

ATROX launches foam darts, but it can cause injury if used improperly. Always wear appropriate eye protection and follow the product instructions. Never aim or fire at eyes, faces, animals, vehicles or uninvolved people. Use only compatible foam darts and approved accessories. Observe all age restrictions and local laws, and keep the blaster secured and away from young children when not in use.

What battery does ATROX use?

ATROX uses a removable rechargeable battery system with USB-C charging support, making charging and replacement convenient.

3.Shipping & Delivery

 Do you ship internationally?

Yes. We ship to most countries and regions worldwide. Shipping availability may vary depending on local regulations and logistics conditions.

How much is shipping?

Shipping charges depend on the destination, shipping method and order. The applicable shipping charge and any qualifying free-shipping offer are shown at checkout before you place a binding order. Express services may cost extra. See xtra.ltd/policies/shipping-policy or contact support@xtra.ltd before ordering if the charge is unclear.

4. Support

 Does ATROX support firmware updates?

Yes. ATROX supports OTA firmware updates for future improvements and feature enhancements.

 How can I get the latest ATROX updates?

 Follow our official channels, including Kickstarter and Discord, for product updates, production progress, and community news.

Will I need to pay customs duties or taxes?

This depends on your destination and the information shown before you place your order. Duties and taxes specifically shown as included at checkout are included in the amount paid to XTRA; you should not be charged those same amounts again. Otherwise local customs or logistics providers may assess import-related charges, subject to applicable law and the disclosures required before purchase. See xtra.ltd/policies/shipping-policy and contact support@xtra.ltd before ordering if you are unsure.